Can I order over the phone?
Orders may be placed by phone. With little to no hold time, our team is
ready to assist you with your inquiries about our products. Our team has
also been trained to satisfy you by all means under company policy. All
callers are important to us.

Order By Phone: Toll Free # 800-677-1767

Messages left during non-business hours are returned the following business
day.

How long does it take to process my order?
All orders in by 4:00 P.M. (Eastern Time) will be shipped out the same day.
All orders in after business hours, weekends or holidays will be shipped the
following business day.

Please note that delivery time is subject to the ability of our couriers
(UPS, FedEx, and USPS) to fulfill their delivery schedule. RMS
COMMUNICATIONS INC. is not liable for packages that weren't delivered on
time because of mishaps by our couriers.

What are your Shipping & Handling charges?
RMS COMMUNICATIONS INC. offers shipping via UPS and FEDEX. All shipping
charges are incurred by the purchaser.

Do you guarantee all your merchandise?
Factory Reconditioned Items: All factory-serviced phones are guaranteed to
work on arrival. In the event that your item arrives defective or becomes
defective, you have 1 year from the date of purchase to exchange the item
for a replacement on the same model only.

Do your phones come with a warranty?
All factory reconditioned products come with a 1-year warranty.

What is your return policy?
Factory Reconditioned Items: Phones must be returned within 90 days and will
receive a 15% restocking fee. Please call customer service first for an RA#.

RMS COMMUNICATIONS INC.
9200 Warren St.
Silver Spring, MD 20910


What is your privacy policy?
All information submitted to RMS COMMUNICATIIONS INC. is held private. We DO
NOT sell any customer information.

What information is needed to place an order?
Billing Address (Name, Address, Phone Number, and e-mail)
Shipping Address (Name, Address, Phone Number, and e-mail)
Billing Information (Name on Card, Card Number, Card Type, Expiration Date
and Card Authorization #)

This information is used ONLY for the purpose of processing your order.
Shipping address in order to ship your order, e-mail address to send your
receipt and tracking information, billing address to verify the identity of
the cardholder, and phone number so that we can call you if there's a
problem with your order.

What forms of payment do you accept?
For online orders via our shopping cart, we can only accept credit cards at
this time. We also accept checks and money orders. Please mail all check and
money orders to the address below.

RMS Communications Inc.
9200 Warren St.
Silver Spring, MD 20910

What type of credit cards do you accept?
We accept Visa, MasterCard, American Express and Discover.

When is my credit card charged?
Once an order is placed and is completed, it is processed, run through an
address verification, and then charged. This process allows us to
immediately spot unauthorized fraudulent charges. All orders that have been
cancelled after being charged are subject to cancellation fee.

Is your site secure?
As you proceed with your purchase, rest assured that we're hosted on a
sercure server. None of our customer information is released and is all
confidential.